Help & support
Questions about Ya Leo? Email us and we’ll get back to you. We read every message.
Common questions
How do I get to Settings in the app?
Tap Parent at the bottom of the screen and enter your birth year — the one you set up when you created your account. Settings is in the parent area.
How do I cancel my subscription?
Subscriptions are handled by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose ¡Ya Leo!. You can also tap Manage subscription in the app’s Settings. Cancel at least 24 hours before your renewal date to avoid the next charge.
I subscribed, but the app doesn’t show Premium
In the app’s Settings, tap Restore purchases. Make sure your device is signed in with the same Apple ID you used to subscribe.
What’s free, and what does Premium include?
Ya Leo is free to download and start. The free version includes a limited set of lessons and books. Premium unlocks the full curriculum, all books, AI tutoring, daily warm-ups, and up to 3 reader profiles. In the US, Premium is $9.99/month or $59.99/year.
The app isn’t hearing my child read
Ya Leo uses the microphone and speech recognition to follow along. On your iPhone or iPad, open Settings, scroll down to ¡Ya Leo!, and turn on Microphone and Speech Recognition. A quiet room helps too.
How do I delete my account?
In the app’s Settings, open Data management and tap Delete account. This permanently deletes your account, reader profiles, and reading history. Deleting your account doesn’t cancel an App Store subscription, so cancel that first. You can also email us and we’ll do it for you.
Which devices does Ya Leo work on?
iPhone and iPad, from the App Store.
To learn how we handle your family’s data, read our Privacy Policy.